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Policy in Practice
Universal Credit Full
Service - What you
can do about it.
Agenda
1. Introductions
2. Universal Credit rollout:
• Progress to date
• Managed Migration
3. Tracking your Universal Credit caseload
• House of Commons Library tool
• Know which households will struggle with Universal Credit
• Engage people with personalised support
• Track the impact and effectiveness of interventions
• Resource planning for UC and council tax support
4. Questions and next steps
333
Introductions:
Who is on Universal Credit full service
already?
What is Universal Credit?
Universal Credit Progress:
Rollout to date
Westminster Insight: Delivering Universal Credit full service
Full service implementation
• Full service for all new claims will be
rolled-out by end of 2018
• Roll-out is ramping up - only 6 councils
in March and April. But 25 in May, 34 in
June, 41 in July
• ‘Fire-break’ in August but 43 councils in
September, including Glasgow and
Liverpool, another 43 in October
• Then migration of existing cases from
July 2019
Presentation to Cabinet
• On Tuesday 11th September Esther McVey reported to Cabinet on
progress in rolling out Universal Credit
• 84% claimants paid on time (so 16% were not)
• Delays and related problems picked up by Justin Welby, as well as Opposition
politicians
• about two-thirds of those claimants not paid on time had an outstanding verification
issue such as providing bank statements, evidence of childcare costs or proof of rent.
• Other delays were caused when claimants had not signed up to job-seeking
commitments required by the DWP.
• National Audit Office concerns (April 2018)
• Cost per claim was higher than the current benefit system
• Resource Universal Credit (delivery and support)
• Employment impacts cannot be effectively measured (LGA)
• Work effectively in partnership with others – we all want UC to work!
Roll-out varies by claimant type
101010
Resource planning for councils and
housing associations
House of Commons Library report
• Roll-out 11% complete across GB by December 2017 (13.5%
today)
• Just under 7 million households are expected to receive UC
when it is fully introduced. 0.7 million did so in December 2017
(882,788 today)
• DWP originally envisaged that Universal Credit would be fully
introduced by 2017, but the roll-out timetable has been
pushed back several times
Constituency data rollout tool
Stat-Xplore
Westminster Insight: Delivering Universal Credit full service
We believe the DWP can better target
Universal Support.
• identify the impact of Universal Credit
on households before they migrate
across
• track the outcomes of households as
they move onto Universal Credit, and
• engage households through clear
calculations, explanations and advice
that help people to take control of their
situation.
PIPs view on Managed Migration
“Managed migration could fix
Universal Credit’s image problem”
“Nine in ten applications for a
Discretionary Housing Payment
(DHP) are successful,
Yet only one in five households
that need a DHP apply.”
Westminster Insight: Delivering Universal Credit full service
151515
Impact of Universal Credit in London
Your Housing Benefit /
Council Tax data
Our Universal Benefit and
Budgeting Calculator
Rich, detailed impact
assessment: who is
impacted and what are the
Council-wide effects?
Analytical Engine + Household datasets
Links to Policy in Practice Tools
LIFT Dashboard
Idenitfy and track people on Universal
Credit to pinpoint support
Benefit and Budgeting Calculator
Free to use for claimants
At a glance dashboard giving
you actionable information.
• Universal Credit
• Discretionary support
• Future reforms
• Housing Needs
• Arrears and debts
New use cases are being
developed each month.
A quick overview
We bring multiple datasets
together.
To show the combined
impact of policy – both now
and in the future.
With financial resilience and
arrears risk through
household level income and
expenditure data.
The cumulative impact of policies…
Mrs Jones near Spring
Lane is £5,009 in arrears
with a shortfall of £371
per month.
She will be £54.38 per
month worse off as a
result of the benefit cap
and has high barriers to
work.
…on each individual household….
Link the data directly into our
Benefit and Budgeting support
in single system.
Efficiencies avoiding multiple or
repeat data capture.
Show the impact of moving into
work alongside personalised
and preventative advice on
actions to increase income, and
reduce costs.
Engage residents
Understand the pathways into
and out of debt and poverty.
Understand the journey into
and out of debt, or see
household in severe, short term
or persistent debt.
Understand the effectiveness of
interventions to get people out
of debt.
…to track households over time
Contacting customers
252525
We would love to hear from you!
hello@policyinpractice.co.uk
0330 088 9242
deven@policyinpractice.co.uk
07863 560677

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Westminster Insight: Delivering Universal Credit full service

  • 1. Policy in Practice Universal Credit Full Service - What you can do about it.
  • 2. Agenda 1. Introductions 2. Universal Credit rollout: • Progress to date • Managed Migration 3. Tracking your Universal Credit caseload • House of Commons Library tool • Know which households will struggle with Universal Credit • Engage people with personalised support • Track the impact and effectiveness of interventions • Resource planning for UC and council tax support 4. Questions and next steps
  • 3. 333 Introductions: Who is on Universal Credit full service already?
  • 7. Full service implementation • Full service for all new claims will be rolled-out by end of 2018 • Roll-out is ramping up - only 6 councils in March and April. But 25 in May, 34 in June, 41 in July • ‘Fire-break’ in August but 43 councils in September, including Glasgow and Liverpool, another 43 in October • Then migration of existing cases from July 2019
  • 8. Presentation to Cabinet • On Tuesday 11th September Esther McVey reported to Cabinet on progress in rolling out Universal Credit • 84% claimants paid on time (so 16% were not) • Delays and related problems picked up by Justin Welby, as well as Opposition politicians • about two-thirds of those claimants not paid on time had an outstanding verification issue such as providing bank statements, evidence of childcare costs or proof of rent. • Other delays were caused when claimants had not signed up to job-seeking commitments required by the DWP. • National Audit Office concerns (April 2018) • Cost per claim was higher than the current benefit system • Resource Universal Credit (delivery and support) • Employment impacts cannot be effectively measured (LGA) • Work effectively in partnership with others – we all want UC to work!
  • 9. Roll-out varies by claimant type
  • 10. 101010 Resource planning for councils and housing associations
  • 11. House of Commons Library report • Roll-out 11% complete across GB by December 2017 (13.5% today) • Just under 7 million households are expected to receive UC when it is fully introduced. 0.7 million did so in December 2017 (882,788 today) • DWP originally envisaged that Universal Credit would be fully introduced by 2017, but the roll-out timetable has been pushed back several times Constituency data rollout tool Stat-Xplore
  • 13. We believe the DWP can better target Universal Support. • identify the impact of Universal Credit on households before they migrate across • track the outcomes of households as they move onto Universal Credit, and • engage households through clear calculations, explanations and advice that help people to take control of their situation. PIPs view on Managed Migration “Managed migration could fix Universal Credit’s image problem” “Nine in ten applications for a Discretionary Housing Payment (DHP) are successful, Yet only one in five households that need a DHP apply.”
  • 16. Impact of Universal Credit in London
  • 17. Your Housing Benefit / Council Tax data Our Universal Benefit and Budgeting Calculator Rich, detailed impact assessment: who is impacted and what are the Council-wide effects? Analytical Engine + Household datasets
  • 18. Links to Policy in Practice Tools LIFT Dashboard Idenitfy and track people on Universal Credit to pinpoint support Benefit and Budgeting Calculator Free to use for claimants
  • 19. At a glance dashboard giving you actionable information. • Universal Credit • Discretionary support • Future reforms • Housing Needs • Arrears and debts New use cases are being developed each month. A quick overview
  • 20. We bring multiple datasets together. To show the combined impact of policy – both now and in the future. With financial resilience and arrears risk through household level income and expenditure data. The cumulative impact of policies…
  • 21. Mrs Jones near Spring Lane is £5,009 in arrears with a shortfall of £371 per month. She will be £54.38 per month worse off as a result of the benefit cap and has high barriers to work. …on each individual household….
  • 22. Link the data directly into our Benefit and Budgeting support in single system. Efficiencies avoiding multiple or repeat data capture. Show the impact of moving into work alongside personalised and preventative advice on actions to increase income, and reduce costs. Engage residents
  • 23. Understand the pathways into and out of debt and poverty. Understand the journey into and out of debt, or see household in severe, short term or persistent debt. Understand the effectiveness of interventions to get people out of debt. …to track households over time
  • 25. 252525 We would love to hear from you! hello@policyinpractice.co.uk 0330 088 9242 deven@policyinpractice.co.uk 07863 560677

Editor's Notes

  1. BRADFORD Governments may know how one policy affects many people. We can show how all policies combined affect one person. We work with household level data from over 40 different local authorities to Welfare reforms we model, and how accurate we are.
  2. Download and extract the data.